I spoke with one of the ladies, Caroline and she helped me

Hi there,

Thank you so much for your kind feedback – we truly appreciate you taking the time to share your experience with us. It’s always great to hear when our team is delivering the level of service we strive for.

Your compliment has been shared with the team member involved, and it will certainly motivate us to keep up the good work.

Thanks again for your support!

Kind regards,
The Team