HN
Hennie N
1 reviews | Active since Aug 2023
15 May 2026, 19:57
i have baught a matr...
i have baught a matress cover in cape town the parcel were dispatced via RTT / Courierit i were then received notification that my parcel were dispatched on monday morning i cancelled al apointments and waited for delivery on tuesday the same notification on wednesday as wel as thursday and friday vith no sucsess
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Courierit's replyOfficial
18 May 2026, 10:49Dear Hennie
We sincerely apologise for the delay and inconvenience caused regarding the delivery of your mattress cover dispatched via RTT / CourierIT. We understand how frustrating it must have been to receive multiple “out for delivery” notifications from Monday through Friday, to rearrange your schedule and appointments, and still not receive your parcel.This is not the level of service we aim to provide, and we fully understand your disappointment.Please be assured that your concern has been escalated to the relevant operations team for urgent investigation. We will request a detailed update on the status of your parcel and the reason for the repeated failed delivery attempts. A consultant will also follow up with you directly to provide clarity and assist in ensuring successful delivery.We truly apologise for the inconvenience caused and appreciate your patience while we resolve this matter.Kind Regards,
We sincerely apologise for the delay and inconvenience caused regarding the delivery of your mattress cover dispatched via RTT / CourierIT. We understand how frustrating it must have been to receive multiple “out for delivery” notifications from Monday through Friday, to rearrange your schedule and appointments, and still not receive your parcel.This is not the level of service we aim to provide, and we fully understand your disappointment.Please be assured that your concern has been escalated to the relevant operations team for urgent investigation. We will request a detailed update on the status of your parcel and the reason for the repeated failed delivery attempts. A consultant will also follow up with you directly to provide clarity and assist in ensuring successful delivery.We truly apologise for the inconvenience caused and appreciate your patience while we resolve this matter.Kind Regards,
Courierit's reply18 May 2026, 10:49
Official
Dear Hennie
We sincerely apologise for the delay and inconvenience caused regarding the delivery of your mattress cover dispatched via RTT / CourierIT. We understand how frustrating it must have been to receive multiple “out for delivery” notifications from Monday through Friday, to rearrange your schedule and appointments, and still not receive your parcel.This is not the level of service we aim to provide, and we fully understand your disappointment.Please be assured that your concern has been escalated to the relevant operations team for urgent investigation. We will request a detailed update on the status of your parcel and the reason for the repeated failed delivery attempts. A consultant will also follow up with you directly to provide clarity and assist in ensuring successful delivery.We truly apologise for the inconvenience caused and appreciate your patience while we resolve this matter.Kind Regards,
We sincerely apologise for the delay and inconvenience caused regarding the delivery of your mattress cover dispatched via RTT / CourierIT. We understand how frustrating it must have been to receive multiple “out for delivery” notifications from Monday through Friday, to rearrange your schedule and appointments, and still not receive your parcel.This is not the level of service we aim to provide, and we fully understand your disappointment.Please be assured that your concern has been escalated to the relevant operations team for urgent investigation. We will request a detailed update on the status of your parcel and the reason for the repeated failed delivery attempts. A consultant will also follow up with you directly to provide clarity and assist in ensuring successful delivery.We truly apologise for the inconvenience caused and appreciate your patience while we resolve this matter.Kind Regards,