LA
Lyndelle A
1 reviews | Active since Sept 2016
13 Apr 2026, 14:38
I am really disappoi...
I am really disappointed with the service because my order is for chronic medication and this is my 3rd delivery where I'm fighting for it to be delivered under the correct freight service which is overnight however I am rating 5 stars to Mariska who is assisting me with my delivery to be here hopefully by tomorrow and last month I apoe to Anka who also gave me marvelous service so 5 stars to them 0 stars for customer delivery and satisfaction.
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Courierit's replyOfficial
14 Apr 2026, 13:05Thank you for taking the time to share your feedback with us, and we sincerely apologise for the frustration and concern this situation has caused—especially as this involves your chronic medication.We truly understand how important timely delivery is in cases like yours, and we are sorry to hear that this is the third instance where the service has not met your expectations.We are however pleased to hear your positive feedback regarding Mariska and Anka. We will ensure your kind words are shared with them, as recognition for the support they provided you.Please be assured that your concerns regarding the freight service and delivery performance have been noted and escalated for urgent review to prevent recurrence. We take these matters very seriously and are actively reviewing where the breakdown in process has occurred.Thank you again for your honest feedback and continued patience. We remain committed to resolving your delivery and improving your overall experience going forward.
Best regards,
Courierit's reply14 Apr 2026, 13:05
Official
Thank you for taking the time to share your feedback with us, and we sincerely apologise for the frustration and concern this situation has caused—especially as this involves your chronic medication.We truly understand how important timely delivery is in cases like yours, and we are sorry to hear that this is the third instance where the service has not met your expectations.We are however pleased to hear your positive feedback regarding Mariska and Anka. We will ensure your kind words are shared with them, as recognition for the support they provided you.Please be assured that your concerns regarding the freight service and delivery performance have been noted and escalated for urgent review to prevent recurrence. We take these matters very seriously and are actively reviewing where the breakdown in process has occurred.Thank you again for your honest feedback and continued patience. We remain committed to resolving your delivery and improving your overall experience going forward.
Best regards,