horrible Terrible bad service

I was supposed to receive my parcel on 30-Oct-2023. I called I asked thereabouts of my delivery, I was told they will be at my door latest by 18:00 30-Oct-2023. the driver never showed up, today 31-Oct-2023 I make a call & notify them that I took a half day from work to receive my parcel & still am told they don't know what time will the driver be at my door. I mean I already took a day off to receive this parcel that never arrived. and to make matters worse no one is calling me to communicate what time will my parcel be delivered or to apologies for not showing up. this is seriously a horrible service on my 1st time using this service. the delivery is through Telkom & I would highly recommend Telkom to terminate their contract with this delivery service as they are horrible & putting a bad name to Telkom as well.