horrible service by the agents and the driver

Horrible service received from this company it takes time fr tehm to answer their phones and when tehy do you get sent from pillar to post. received an sms this morning that my parce was gonna be delivered today and mind you i received the sms at 10am which was already showing their incompitence i then called to say i will leave work arond 12pm so i can be available to receive my parcel and lady could not even get hold of teh so called driver and teh advsed that she will notify him i was home before 12pm and did not receive the parcel call again at 15:45pm and waited for 30min to get through when i did i was told that the driver says he will deliver still today befoer 17pm and that did not happen called again woth no answer. honestly this is bullsht service. no one even bothered to call me even the so called drived to make arrangemnts as to how and when they will deliver, then when there is no one tomorrow it will be an issue. i need answers or return back my order and refund me this is honestly bull****.