NB
Nydia B
1 reviews | Active since Sept 2018
25 May 2026, 09:44
Horrible service
Worst experience ever, on Friday I called them to say the delivery address is incorrect, they advised they will update it and my parcel will be delivered today Monday to the correct address, this morning I get an update on my parcel and it is still going to the incorrect address, I have been on the phone trying to get through for the last hour and then get cut off pathetic service
Helpful (0)
Replies (2)0
Replies (2)
Courierit's replyOfficial
25 May 2026, 12:06Dear Nydia
Thank you for your feedback, and we are truly sorry for the inconvenience caused.We understand how frustrating this situation has been, especially after confirming the correct address and still experiencing delays and communication difficulties. This is not the level of service we aim to provide.We will escalate this matter immediately, and one of our customer care agents will contact you shortly to assist and resolve the issue as soon as possible.Thank you for your patience and for bringing this to our attention.
Kind Regards
Thank you for your feedback, and we are truly sorry for the inconvenience caused.We understand how frustrating this situation has been, especially after confirming the correct address and still experiencing delays and communication difficulties. This is not the level of service we aim to provide.We will escalate this matter immediately, and one of our customer care agents will contact you shortly to assist and resolve the issue as soon as possible.Thank you for your patience and for bringing this to our attention.
Kind Regards
Courierit's reply25 May 2026, 12:06
Official
Dear Nydia
Thank you for your feedback, and we are truly sorry for the inconvenience caused.We understand how frustrating this situation has been, especially after confirming the correct address and still experiencing delays and communication difficulties. This is not the level of service we aim to provide.We will escalate this matter immediately, and one of our customer care agents will contact you shortly to assist and resolve the issue as soon as possible.Thank you for your patience and for bringing this to our attention.
Kind Regards
Thank you for your feedback, and we are truly sorry for the inconvenience caused.We understand how frustrating this situation has been, especially after confirming the correct address and still experiencing delays and communication difficulties. This is not the level of service we aim to provide.We will escalate this matter immediately, and one of our customer care agents will contact you shortly to assist and resolve the issue as soon as possible.Thank you for your patience and for bringing this to our attention.
Kind Regards
NB
Nydia B's updateReviewer Update
26 May 2026, 09:13Hi, Thank you for coming back to me was assisted by Lesego Makete and she resolved my issue I tried to do an update of review but it would not let me.
NB
Nydia B's update26 May 2026, 09:13
Reviewer Update
Hi, Thank you for coming back to me was assisted by Lesego Makete and she resolved my issue I tried to do an update of review but it would not let me.