GS
Gavin S
1 reviews | Active since Mar 2015
04 May 2026, 16:57
Horrible Service
WEBS*** - WAY BILL RUN***
This concerns an order on My Runway. I bought the item on My Runway on Saturday, the 25th. According to the Courier IT website, delivery was supposed to be on Thursday, the 30th of April, and still noting. This morning, I WhatsApp, and there was no reply. Later in the day, I emailed them again, and still nothing.
It is such a pity that the customer can't choose their own Courier company; you are stuck with the courier the supplier uses.
This was the last update as per the website:
Helpful (0)
Replies (6)0
Replies (6)
Courierit's replyOfficial
05 May 2026, 08:58Dear Gavin
Thank you for bringing this to our attention, and we sincerely apologise for the delay and the lack of communication experienced. We understand your frustration regarding the delivery of your order.Kindly provide us with your contact number and forward your query, along with the waybill number, to *** so that we can urgently investigate and provide you with an update.We appreciate your patience and will do our best to resolve this matter as quickly as possible.Kind regards,
CEC Department
Thank you for bringing this to our attention, and we sincerely apologise for the delay and the lack of communication experienced. We understand your frustration regarding the delivery of your order.Kindly provide us with your contact number and forward your query, along with the waybill number, to *** so that we can urgently investigate and provide you with an update.We appreciate your patience and will do our best to resolve this matter as quickly as possible.Kind regards,
CEC Department
Courierit's reply05 May 2026, 08:58
Official
Dear Gavin
Thank you for bringing this to our attention, and we sincerely apologise for the delay and the lack of communication experienced. We understand your frustration regarding the delivery of your order.Kindly provide us with your contact number and forward your query, along with the waybill number, to *** so that we can urgently investigate and provide you with an update.We appreciate your patience and will do our best to resolve this matter as quickly as possible.Kind regards,
CEC Department
Thank you for bringing this to our attention, and we sincerely apologise for the delay and the lack of communication experienced. We understand your frustration regarding the delivery of your order.Kindly provide us with your contact number and forward your query, along with the waybill number, to *** so that we can urgently investigate and provide you with an update.We appreciate your patience and will do our best to resolve this matter as quickly as possible.Kind regards,
CEC Department
GS
Gavin S's updateReviewer Update
05 May 2026, 09:05I have given you my WAY Bill number, which will be linked to my contact details. How *********** are you?
Here you go again: WAYBILL RUN*** - Contact Number ***
Here you go again: WAYBILL RUN*** - Contact Number ***
GS
Gavin S's update05 May 2026, 09:05
Reviewer Update
I have given you my WAY Bill number, which will be linked to my contact details. How *********** are you?
Here you go again: WAYBILL RUN*** - Contact Number ***
Here you go again: WAYBILL RUN*** - Contact Number ***
Courierit's replyOfficial
05 May 2026, 09:27Good Day
Please note that we are currently experiencing an issue on HelloPeter where waybill numbers are not displaying correctly. This has been escalated and is being attended to as a matter of urgency.In the meantime, kindly forward your waybill number along with your contact number to *** so that we can assist you without further delay.We apologise for the inconvenience and appreciate your understanding.
Please note that we are currently experiencing an issue on HelloPeter where waybill numbers are not displaying correctly. This has been escalated and is being attended to as a matter of urgency.In the meantime, kindly forward your waybill number along with your contact number to *** so that we can assist you without further delay.We apologise for the inconvenience and appreciate your understanding.
Courierit's reply05 May 2026, 09:27
Official
Good Day
Please note that we are currently experiencing an issue on HelloPeter where waybill numbers are not displaying correctly. This has been escalated and is being attended to as a matter of urgency.In the meantime, kindly forward your waybill number along with your contact number to *** so that we can assist you without further delay.We apologise for the inconvenience and appreciate your understanding.
Please note that we are currently experiencing an issue on HelloPeter where waybill numbers are not displaying correctly. This has been escalated and is being attended to as a matter of urgency.In the meantime, kindly forward your waybill number along with your contact number to *** so that we can assist you without further delay.We apologise for the inconvenience and appreciate your understanding.
GS
Gavin S's updateReviewer Update
05 May 2026, 09:32I have been holding on hold on for 11 minutes now waiting for someone to answer my call I went from being number 3 in the line to being number 11 in the line from to 3 to 11 not 2 not 1 but 11so I am sorry that I don't trust your opinion when you say you are willing to assist. I got a consultant to finally assist me and in the middle of me providing him with my Way Bill number he hang up on me so you guys are keeping this horrible service thing going which is great. And here is an update on my call you just dropped my call so thank you for making sure I never ever think anything else of you.
GS
Gavin S's update05 May 2026, 09:32
Reviewer Update
I have been holding on hold on for 11 minutes now waiting for someone to answer my call I went from being number 3 in the line to being number 11 in the line from to 3 to 11 not 2 not 1 but 11so I am sorry that I don't trust your opinion when you say you are willing to assist. I got a consultant to finally assist me and in the middle of me providing him with my Way Bill number he hang up on me so you guys are keeping this horrible service thing going which is great. And here is an update on my call you just dropped my call so thank you for making sure I never ever think anything else of you.
Courierit's replyOfficial
05 May 2026, 17:02Hi Gavin
I really apologies for the experience regarding your tracking, we still working on getting this sorted .direct number you can use +***9
I really apologies for the experience regarding your tracking, we still working on getting this sorted .direct number you can use +***9
Courierit's reply05 May 2026, 17:02
Official
Hi Gavin
I really apologies for the experience regarding your tracking, we still working on getting this sorted .direct number you can use +***9
I really apologies for the experience regarding your tracking, we still working on getting this sorted .direct number you can use +***9
GS
Gavin S's updateReviewer Update
07 May 2026, 09:05It's now officially been 9 days since I bought this item, and I still haven't received anything. So I suppose it is just fair to think this is all a ****, and I have actually been ******. Would have gone to the police about it, but obviously, they have their hands busy. I must say, I am happy it cost me less than R700.
GS
Gavin S's update07 May 2026, 09:05
Reviewer Update
It's now officially been 9 days since I bought this item, and I still haven't received anything. So I suppose it is just fair to think this is all a ****, and I have actually been ******. Would have gone to the police about it, but obviously, they have their hands busy. I must say, I am happy it cost me less than R700.