MJ
Motheba J
1 reviews | Active since Jun 2024
04 Jun 2026, 18:16
Horrible experience.
No joy in waiting for a delivery from these guys. For days we have been waiting for a package and the driver keeps taking the package back and won't answer calls. I've never been so disappointed. Package keeps getting returned and going to the wrong place but we paid upfront and the details are correct whenever we call in. Worst experience with this company.
Helpful (0)
Replies (4)0
Replies (4)
Courierit's replyOfficial
05 Jun 2026, 10:13Dear Motheba
Thank you for bringing this to our attention, and please accept our sincere apologies for the frustrating experience you have described.We are truly sorry for the repeated delivery failures, non-responsiveness from the driver, and the inconvenience caused by your parcel being returned or routed incorrectly despite correct delivery details. This is not the standard of service we aim to provide, especially after payment has been made and clear instructions have been provided.Your feedback has been escalated for urgent investigation with the relevant operations team. We will ensure the delivery history is reviewed, the driver’s handling of the parcel is checked, and corrective action is taken to prevent further delays. We also understand how important it is for you to receive clear communication, and we will address the issue of missed or unanswered calls as part of this review.One of our customer service agents will reach out to you directly to assist further and work towards resolving this matter as quickly as possible.We truly regret the disappointment and inconvenience this has caused you and appreciate you taking the time to highlight it. Your case will be prioritised.
Kind Regards
CEC Department
Thank you for bringing this to our attention, and please accept our sincere apologies for the frustrating experience you have described.We are truly sorry for the repeated delivery failures, non-responsiveness from the driver, and the inconvenience caused by your parcel being returned or routed incorrectly despite correct delivery details. This is not the standard of service we aim to provide, especially after payment has been made and clear instructions have been provided.Your feedback has been escalated for urgent investigation with the relevant operations team. We will ensure the delivery history is reviewed, the driver’s handling of the parcel is checked, and corrective action is taken to prevent further delays. We also understand how important it is for you to receive clear communication, and we will address the issue of missed or unanswered calls as part of this review.One of our customer service agents will reach out to you directly to assist further and work towards resolving this matter as quickly as possible.We truly regret the disappointment and inconvenience this has caused you and appreciate you taking the time to highlight it. Your case will be prioritised.
Kind Regards
CEC Department
Courierit's reply05 Jun 2026, 10:13
Official
Dear Motheba
Thank you for bringing this to our attention, and please accept our sincere apologies for the frustrating experience you have described.We are truly sorry for the repeated delivery failures, non-responsiveness from the driver, and the inconvenience caused by your parcel being returned or routed incorrectly despite correct delivery details. This is not the standard of service we aim to provide, especially after payment has been made and clear instructions have been provided.Your feedback has been escalated for urgent investigation with the relevant operations team. We will ensure the delivery history is reviewed, the driver’s handling of the parcel is checked, and corrective action is taken to prevent further delays. We also understand how important it is for you to receive clear communication, and we will address the issue of missed or unanswered calls as part of this review.One of our customer service agents will reach out to you directly to assist further and work towards resolving this matter as quickly as possible.We truly regret the disappointment and inconvenience this has caused you and appreciate you taking the time to highlight it. Your case will be prioritised.
Kind Regards
CEC Department
Thank you for bringing this to our attention, and please accept our sincere apologies for the frustrating experience you have described.We are truly sorry for the repeated delivery failures, non-responsiveness from the driver, and the inconvenience caused by your parcel being returned or routed incorrectly despite correct delivery details. This is not the standard of service we aim to provide, especially after payment has been made and clear instructions have been provided.Your feedback has been escalated for urgent investigation with the relevant operations team. We will ensure the delivery history is reviewed, the driver’s handling of the parcel is checked, and corrective action is taken to prevent further delays. We also understand how important it is for you to receive clear communication, and we will address the issue of missed or unanswered calls as part of this review.One of our customer service agents will reach out to you directly to assist further and work towards resolving this matter as quickly as possible.We truly regret the disappointment and inconvenience this has caused you and appreciate you taking the time to highlight it. Your case will be prioritised.
Kind Regards
CEC Department
MJ
Motheba J's updateReviewer Update
05 Jun 2026, 12:08And today again we are still disappointed with the service. Today the driver (Lungelo Kunene) arrived, tried to scan for biometrics and said the scanner isn't reading so the package needs to go back and the process will start over again. After the 5 business days without receiving our package, no communication or proper updates, the end result is the process starting over again! Then listening to Lungelo blatantly lie and say no one was home the entire week when the kids and 3 other people have been home and everyone has been outside scouting for a delivery the entire week? To add onto that, we have no missed calls from the driver to indicate he tried to contact us. He never attempted to contact us and can't provide us with proof. We are more upset than ever about this run around. All of this could have been handled earlier and differently but the fact that we had to call in multiple times then write a complaint to get any movement is the worst part of this situation. Customers are not valued.
MJ
Motheba J's update05 Jun 2026, 12:08
Reviewer Update
And today again we are still disappointed with the service. Today the driver (Lungelo Kunene) arrived, tried to scan for biometrics and said the scanner isn't reading so the package needs to go back and the process will start over again. After the 5 business days without receiving our package, no communication or proper updates, the end result is the process starting over again! Then listening to Lungelo blatantly lie and say no one was home the entire week when the kids and 3 other people have been home and everyone has been outside scouting for a delivery the entire week? To add onto that, we have no missed calls from the driver to indicate he tried to contact us. He never attempted to contact us and can't provide us with proof. We are more upset than ever about this run around. All of this could have been handled earlier and differently but the fact that we had to call in multiple times then write a complaint to get any movement is the worst part of this situation. Customers are not valued.
Courierit's replyOfficial
05 Jun 2026, 12:09Dear Motheba
We are reaching out to you from customer services to resolve
Thank you
We are reaching out to you from customer services to resolve
Thank you
Courierit's reply05 Jun 2026, 12:09
Official
Dear Motheba
We are reaching out to you from customer services to resolve
Thank you
We are reaching out to you from customer services to resolve
Thank you
MJ
Motheba J's updateReviewer Update
11 Jun 2026, 12:45You guys never reached out or contacted us until today. Please cancel the order. It's been more than 12 days waiting for an order we paid for. We will never again agree to using courierit for any delivery. People shouldn't bother for such horrible service.
MJ
Motheba J's update11 Jun 2026, 12:45
Reviewer Update
You guys never reached out or contacted us until today. Please cancel the order. It's been more than 12 days waiting for an order we paid for. We will never again agree to using courierit for any delivery. People shouldn't bother for such horrible service.