1 reviews | Active since Apr 2018
HORRIBLE CUSTOMER SERVICE & DELAYED DELIVERY
Ordered from Pi-MTN early AMs. same day i get an update that parcel is out for delivery. i waited and called around 4:30 only to get told they havent received it yet. The tracking website then stated delivery failed. I call the following day to find out why its delivery failed, I call 8 times before i get to speak to someone, and the lady says the driver tried calling but it went to voicemail which is a lie as i never received any calls that day. she says the parcel is out for delivery again that morning. I asked to make sure the driver calls me. I waited until non and tried calling again as i saw the update tracking said delivery failed. I called again all day and everytime they transfer me the line is not answered. Today is friday 15 May and I still have not received a call or my parcel. I started calling at 8AM I only got assisted at 8:35. the lady said my parcel failed delivery yesterday as they call went to voicemail and they couldnt get into the complex. I mentioned that specified for the driver to call me. she said my parcel is not out for delivery today but she will try to get it out for delivery today. I have spent so much money supplementing my internet as this was meant to be delivered on the 13th! this customer service is truly appalling!
Thank you for bringing this matter to our attention.Please accept our sincere apologies for the inconvenience and frustration caused regarding the delivery of your parcel. We understand how disappointing this experience has been, especially after receiving multiple delivery notifications and unsuccessful delivery updates without receiving the expected communication from the driver.We also regret the difficulty you experienced when attempting to contact our call centre, as well as the repeated failed delivery updates and delays beyond the expected delivery date. We understand the inconvenience this has caused, including the additional costs incurred while waiting for your parcel.Please be assured that your feedback has been escalated to the relevant team for urgent investigation and follow-up. A call centre agent will also be reaching out to you directly to provide reassurance, assist further, and keep you updated regarding the status of your delivery.We value your feedback and sincerely apologise for the level of service you experienced.Kind Regards,
Customer Care Team
Thank you for bringing this matter to our attention.Please accept our sincere apologies for the inconvenience and frustration caused regarding the delivery of your parcel. We understand how disappointing this experience has been, especially after receiving multiple delivery notifications and unsuccessful delivery updates without receiving the expected communication from the driver.We also regret the difficulty you experienced when attempting to contact our call centre, as well as the repeated failed delivery updates and delays beyond the expected delivery date. We understand the inconvenience this has caused, including the additional costs incurred while waiting for your parcel.Please be assured that your feedback has been escalated to the relevant team for urgent investigation and follow-up. A call centre agent will also be reaching out to you directly to provide reassurance, assist further, and keep you updated regarding the status of your delivery.We value your feedback and sincerely apologise for the level of service you experienced.Kind Regards,
Customer Care Team