Horrible Customer Service

Your service is unacceptable.

My parcel was supposed to be delivered on Monday according to your tracking information, but it never arrived. The status changed from “In Transit” to an error message, and neither the driver nor your company made any effort to contact me or explain the delay.

Today, I received another notification stating that my parcel was out for delivery. After waiting for hours with no communication, I contacted your customer service team. I was assured that my parcel would be delivered by 3:30pm. Once again, that did not happen.

Instead, I received yet another notification after 5pm indicating that the delivery had been postponed, while the tracking system still shows the parcel as “In Transit.”

I am tired of being misled and inconvenienced. I paid for this service, and the least I expect is honest communication and delivery within the promised timeframe. The lack of accountability and communication from both your drivers and your company is unacceptable.

If my parcel is not delivered by tomorrow morning, I will escalate this matter further.