Horrible Customer experience and no follow through!

Bad customer service and no follow through. I have been waiting for my parcel to deliver for a week now , over the past two consecutive days I received notification that my parcel is out for delivery , though I have yet to receive it. The tracking app - only updated late at end of day that driver was delayed - though no one bothered to notify me. When I called the customer care center I was placed on hold for longer than 10 mins , eventually spoke to a lady Zanele Mahlangu who further put me on hold for another 10 min. This is really appalling customer experience to say the least!