1 reviews | Active since Jun 2016
Firstly I would like to mention the positive
Firstly I would like to mention the positive. I dealt with Lesego Makete over an issue I had that had existed about one and a half weeks before I spoke to her. I got a call from her and within a window of 24 hours, she was able to get all issues sorted and my package delivered to me. Compared to 7 other people I have dealt with over the course of about those one and a half weeks. If I dealt with just her, it probably would've been a 5 star review. The other people over customer service (Lerato, Treasure and others), I'm sure you guys can do better than that. I spent over R250 on airtime alone before getting anything sorted. Courierit - Keep people like Lesego on your team and appreciated, they make it a breeze to deal with and very professional, however please train the customer service because that was so, so bad.
Thank you for taking the time to share such detailed feedback.We are genuinely pleased to hear about the outstanding service you received from Lesego Makete. It is great to know that she was able to step in, resolve your concerns within 24 hours, and ensure your package was delivered after such a frustrating delay. We will definitely pass on your appreciation to her, as recognition for professionalism and efficiency like this is very important.At the same time, we are truly sorry to hear about your overall experience with our customer service team. Your concerns regarding responsiveness, communication, and the costs you incurred while trying to resolve the issue are taken seriously. This is not the standard we aim to deliver, and your feedback will be escalated for review and training improvement where needed.We appreciate your honesty—feedback like this helps us identify both our strengths and the areas where we must do better.
Kind Regards
CEC Department
Thank you for taking the time to share such detailed feedback.We are genuinely pleased to hear about the outstanding service you received from Lesego Makete. It is great to know that she was able to step in, resolve your concerns within 24 hours, and ensure your package was delivered after such a frustrating delay. We will definitely pass on your appreciation to her, as recognition for professionalism and efficiency like this is very important.At the same time, we are truly sorry to hear about your overall experience with our customer service team. Your concerns regarding responsiveness, communication, and the costs you incurred while trying to resolve the issue are taken seriously. This is not the standard we aim to deliver, and your feedback will be escalated for review and training improvement where needed.We appreciate your honesty—feedback like this helps us identify both our strengths and the areas where we must do better.
Kind Regards
CEC Department