False promises

<p>I ordered goods as a birthday present for one of my colleagues and received confirmation that the parcel was received by the Johannesburg branch of Courierit at 02h55 on Friday 9 December 2016 for overnight delivery.</p> <p> </p> <p>I phoned Courierit at about 14h00 on Friday 9 December 2016. The receptionist told me that nobody was answering and that somebody would phone me back. They never did.</p> <p> </p> <p>I phoned again Monday morining 12 December 2016 and was told that the parcel should be deliverd during the day and that they would phone me should there be any issues. Nobody phoned and the parcel was not delivered, so I phoned late in the afternoon. I was told that they were very busy and that there was a backlog. The person I spoke to promissed to send an e-mail to try and ensure that my parcel would be delivered on Tuesday 13 December 2016.</p> <p> </p> <p>I phoned Tuesday morning and was told that my parcel would indeed be delivered during the day. They confirmed my address and the time until which I would be available. As no delivery happened by the time I gave them, I phoned again. I was told that it would only be delivered on Wednesday 14 December 2016. I told the lady that I needed the parcel by latest 12h00 on Wednesday 14 December 2016 and asked her whether I could rather collect it. She said she would find out and phone me back. She never did.</p> <p> </p> <p>I phoned again Wednesday morning at about 08h15 and asked to talk to a manager. The person I talked to promissed to find out where my parcel was and to phone me back. As he did not phone me back by 09h15, I drove to Courierit to collect my parcel. After waiting for more than 90 minutes, I was told that they actually never received my parcel and that the supplier would phone me.</p> <p> </p> <p>As a result of all the false promisses made, I had no choice but to go buy the goods from local Johannesburg stores at higher prices. The supplier has phoned me and the purchase was cancelled. However, I had to waste a morning at Courierit and sourcing the goods from local shops and had to pay higher prices for them. If Courierit told me the truth from the start, there would have been enough time to make alternative arrangements with the supplier.</p>