Extremely Disappointing Service - Unacceptable Handling of Parcel

I am absolutely appalled by the service I received from CourierIT. I entrusted them with my parcel, which was received by them on 22 December 2024. However, despite the long wait, they failed to deliver it to my address and kept it in their warehouse until it was returned to the sender on 7 January 2025.

I understand that delays are common during the festive season, and I was patient, acknowledging that most companies closed early and only re-opened on 6 January. However, the complete lack of communication regarding my parcel’s status is inexcusable. I only discovered it had been returned to the sender when I checked on the 7th, and no one from CourierIT informed me of this.

I called their customer service line at ***, hoping to get some clarity. The lady who answered was completely uninterested in assisting me. I politely requested to speak to someone who could help, even if it meant speaking to the branch manager, but instead of transferring my call, she just went silent and then disconnected it. I called several times, but each time, I was either ignored or the call was abruptly disconnected. It’s clear to me this was not a network issue, as I could hear the call was answered, only to be met with silence.

The unprofessionalism and complete disregard for customer service is beyond frustrating. As a customer, I expect at least basic communication and a reasonable level of respect when trying to resolve an issue. CourierIT’s failure to deliver my parcel and their appalling handling of my inquiry have left me utterly disappointed. I will never use their service again, and I strongly advise others to avoid them if you expect any semblance of service or professionalism.

Avoid CourierIT at all costs! 😤