Driver has no smartphone to deliver my parcel

It’s extremely disappointing when you put your money and trust who the sole purpose for existing is to fulfil on their promises to simply deliver. Why is this company in existence if they cannot simply deliver and even worse ask me for delivery instructions when all details are loaded on the system. We ordered our new license and paid our fee for delivery with feedback advising we will get our parcel soon. We received tracking number and communication saying we will get our parcel soon. Tuesday received communication from Courierit advising parcel will be out today for delivery, waited whole of Tuesday and nothing came. Wednesday we wake up and received communication that there was a delay advising waiting for directions bearing in mind that our full address details have been shared in the renewal and on the system. We call on Wednesday to speak to a Courierit agent at customer services to understand what directions they want as they have our address details. We spoke to agent Nomvula and she says the delivery would be on Wednesday but we received communication that it will be on Tuesday so she checks again and says the package is in storage and she will arrange for delivery urgently. We then ask Nomvula the customer agent at Courierit why the communication via the tracking asking for directions as they have our full address and contact details to call us for delivery. Nomvula advises that the driver has no smartphone which caused the delay. So please help me understand in 2023 a logistical company in South Africa has drivers don’t do not have a smartphone or even more no indication of how to get to customers addresses for delivery . Is this really a registered company that does business like this ? This is truly disappointing and honestly the worst excuse I have heard for service failure . How many other South African deliveries have not been made because Courierit drivers don’t have a “Smartphone” ??? To date our parcel has still not arrived and fee has been paid for such poor service. This is honestly not a company I would recommend to any individual needing a delivery in South Africa but even more so they don’t have the means or technology to fulfil on delivers which is the sole purpose of there existence . They don’t deserve even 1 star as they have failed entirely on the company’s brand