Driver exception* contact not available* without calling me at all why lieying

Waiting whole Day for my parcel I had to Skip work because of texts received that Disego Mabelane Wil be delivering my parcel Not 🚫 knowing it a lier, my phone is been with me whole day at 15H10 status change * contact Not available* which contact not available? I tried they're Johannesburg contact center that's I spent over R150 on airtime as from 15H05 until 15H47 no one taking call from customer service I kept on being sent back to customer services, Yolanda from the reception tried after 40 minutes of waiting to allocate the available agent at customer service to assist I have never seen such a service honestly.