Dismal service and lies

I was send a parcel 10 May. 21 May I contacted CourierIt to find where the parcel was - in "the cage" due to missing Waybill. They had emailed sender and were awaiting response. My address was confirmed and I was assured it would be delivered the following day (they had my details already!). It wasn't. I called and spoke to Roxanne who gave me the exact same explanation. She assured me that she would manually complete the paperwork and deliver today - the driver would call me at 7am. No call and the tracking says still in the cage.