DISAPPOINTED AND FRUSTRATED.

I am totally disappointment at the service I received from the Durban Branch. I placed an order with telkom on the 18/09/2024 and this company was suppose to deliver it with 3 to 5 business working days, of which 5 business working days ended on 26/09/2024 and according to their online tracker my order was scheduled to be delivered on Friday 27/09/2024 by Bongani Zisongo. Friday came by and noupdate what so ever from this company as when you expect delivery the company calls you or send you an sms to say your order is coming today, during the day I sent an email which I took from their website to enquire what time can I expect the order, no one responded. I further called and I must say the lady who was working in the reception on 27/09/2024 she was very rude 3times I called to enquire about my order and she will just put me on and I will hold for well over 10min and in all 3 occations I had to terminate the call because no one was attending to me. Friday went by no update. Saturday Morning I followed again with Telkom and Telkom consultant advised that CourierIT was suppose to deliver this order as schedule. I then followed up again on email,of which Jenine Budhu rep**** to say they couldnt deliver "due to unforseen circustances". She mentioned that my order will be delived to my home address of which I clearly informed the Telkom agent that I want this to be delivered to my work address, as I am renting out the house that they have the address for. Jenine advised they take the instruction from Telkom. I immediately called Telkom and the consultant I spoke said on her system the instruction was this package to be delivered on my work address and she escalated this to courier it to send this to my work address. Monday came no update from this company whatsoever I called many times no answered the phone. Tuesday 01/10/2024 at 10:02 I received an sms to say my order will be delivered on that day and there was link to check if my information is correct, when I checked they had the home address of which I CLEARLY SAID THIS MUST BE DELIVERED TO MY WORK ADDRESS and TELKOM SENT NOT MORE THAN . 1 EMAIL TO INSTRUCT THEM TO SEND TO MY WORK ADDRESS. Immediately upon seeing this I emailed Jenine Bidhu and rep**** to all who were on that mail which is Fenton Govender,CITDBN Sales Support,Durban Collections,CITDBN Customer Services to say you are delivering to the wrong address. Till this day NO ONE FROM ALL THE PEOPLE ON THAT EMAIL rep**** to my email.NO ONE CALLED ME THAT DAY TO SAY WE ARE TRYING TO DELIVER YOUR ORDER BUT WE SEEM TO LOST OR SOMETHING.MY PHONE IS ALWAYS ON BUT THEY WERE ABLE TO UPDATE THEIR SYSTEM ONLINE TO SAY COMPANY DOES NOT EXIST ON THE GIVEN ADDRESS.TILL NOW I AM STILL WAITING FOR MY PACKAGE AND TODAY MARKS THE 10TH D BUSINESS WORKING DAY I AM WAITING FOR THE ORDERR THAT WAS SUPPOSE TO BE DELIVERED WITH 3 TO 5 BUSINESS WORKING DAYS I AM EXTREMELY DISAPPOINTED AND MOSTLY FRUSTRATED OF HOW COURIERIT IS TREATING ME. I WILL NEVER EVER ASSOCIATE MYSELF WITH COMPANY THAT USES THEM TO DELIVER THEIR PACKAGES. THEY LACK CUSTOMER SERVICE ON ANOTHER LEVEL, ALL I WANT IS PACKAGE WHICH IS STUCK WITH THEM.