TM
Tshegofatso M
1 reviews | Active since May 2026
07 May 2026, 15:07
Delivery Issues
I waited 3 days for my order from MTN, then when the delivery got here. The driver said it has a biometric failure and he'll return the next day for manual delivery. Very ***********. I have been waiting for my order for 7 days, this is very unacceptable
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Courierit's replyOfficial
07 May 2026, 15:30Dear Tshegofatso M
hank you for bringing this to our attention, and we sincerely apologise for the unacceptable delay and poor experience you encountered with your MTN delivery. We understand how frustrating it is to wait for several days, only to be given repeated delays and unclear feedback from the driver regarding a “biometric failure” and return delivery. This is not the level of service we aim to provide.We completely understand your frustration, especially after waiting 7 days for your order without proper resolution or clear communication. This matter will be escalated for urgent investigation.Please send your waybill number and contact details to so that our team can review your delivery in detail and get back to you with immediate feedback. Send to *** We sincerely apologise for the inconvenience caused and appreciate you raising this with us.
hank you for bringing this to our attention, and we sincerely apologise for the unacceptable delay and poor experience you encountered with your MTN delivery. We understand how frustrating it is to wait for several days, only to be given repeated delays and unclear feedback from the driver regarding a “biometric failure” and return delivery. This is not the level of service we aim to provide.We completely understand your frustration, especially after waiting 7 days for your order without proper resolution or clear communication. This matter will be escalated for urgent investigation.Please send your waybill number and contact details to so that our team can review your delivery in detail and get back to you with immediate feedback. Send to *** We sincerely apologise for the inconvenience caused and appreciate you raising this with us.
Courierit's reply07 May 2026, 15:30
Official
Dear Tshegofatso M
hank you for bringing this to our attention, and we sincerely apologise for the unacceptable delay and poor experience you encountered with your MTN delivery. We understand how frustrating it is to wait for several days, only to be given repeated delays and unclear feedback from the driver regarding a “biometric failure” and return delivery. This is not the level of service we aim to provide.We completely understand your frustration, especially after waiting 7 days for your order without proper resolution or clear communication. This matter will be escalated for urgent investigation.Please send your waybill number and contact details to so that our team can review your delivery in detail and get back to you with immediate feedback. Send to *** We sincerely apologise for the inconvenience caused and appreciate you raising this with us.
hank you for bringing this to our attention, and we sincerely apologise for the unacceptable delay and poor experience you encountered with your MTN delivery. We understand how frustrating it is to wait for several days, only to be given repeated delays and unclear feedback from the driver regarding a “biometric failure” and return delivery. This is not the level of service we aim to provide.We completely understand your frustration, especially after waiting 7 days for your order without proper resolution or clear communication. This matter will be escalated for urgent investigation.Please send your waybill number and contact details to so that our team can review your delivery in detail and get back to you with immediate feedback. Send to *** We sincerely apologise for the inconvenience caused and appreciate you raising this with us.