Delivery

So I am awaiting a delivery, the courier company sends me a message: From Courier It We are unable to deliver your parcel (waybill ***7) due to delivery exception: Address Problem 21/02/20. I phoned the company spoke to a lady who said she will phone the driver and get back to me which never happened. On the 24/02/20 I phoned again, spoke to another lady telling me the parcel is in the cage and it will go back as they cannot allocate my address. What I don't understand is the driver did not even phone to ask regarding the address and or directions, I had several deliveries at home never had this problem, did the driver really go to deliver the parcel or did he just decide he is not going there.