DW
Donne W
1 reviews | Active since Oct 2014
17 Aug 2026, 12:24
Delivered my phone from MTN with a broken biometrics machine,
Delivered my phone from MTN with a broken biometrics machine, now its my FAULT. Phone is laying at the warehouse - while i run a around trying to get a manual release approval? is that not part of your CUSTOMER SERVICE to your CONTRACTOR? speedy delivery?? if something goes wrong - you need to get it sorted - NOT YOUR CUSTOMER!!!! Get this sorted TODAY
Helpful (0)
Replies (8)Reported
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Replies (8)Reported
DW
Donne W's updateReviewer Update
17 Aug 2026, 12:53and now i have been told MTN have provided the manual delivery - DELIVER MY ORDER today!!
DW
Donne W's update17 Aug 2026, 12:53
Reviewer Update
and now i have been told MTN have provided the manual delivery - DELIVER MY ORDER today!!
DW
Donne W's updateReviewer Update
17 Aug 2026, 12:57TRACKING NUMBER _ INCASE U CANT FIND IT - NTMUL***
DW
Donne W's update17 Aug 2026, 12:57
Reviewer Update
TRACKING NUMBER _ INCASE U CANT FIND IT - NTMUL***
DW
Donne W's updateReviewer Update
17 Aug 2026, 13:22and no response just what i thought
DW
Donne W's update17 Aug 2026, 13:22
Reviewer Update
and no response just what i thought
Courierit's replyOfficial
17 Aug 2026, 13:59Dear Donne
We sincerely apologise for the frustration and inconvenience caused by the delivery delay.We understand your frustration, particularly as the biometric device issue was outside of your control and you have been left having to follow up on the manual release approval yourself. This is not the level of service we aim to provide, and we acknowledge that the matter should have been handled more proactively.We have escalated the matter to the relevant Operations team for urgent attention and requested that the manual release process be addressed as a priority.A Customer Care agent will also reach out to you directly to assist with the matter and provide you with the necessary feedback.We sincerely apologise for the inconvenience and appreciate your patience while we work to resolve this.Kind Regards,
Customer Care Department
We sincerely apologise for the frustration and inconvenience caused by the delivery delay.We understand your frustration, particularly as the biometric device issue was outside of your control and you have been left having to follow up on the manual release approval yourself. This is not the level of service we aim to provide, and we acknowledge that the matter should have been handled more proactively.We have escalated the matter to the relevant Operations team for urgent attention and requested that the manual release process be addressed as a priority.A Customer Care agent will also reach out to you directly to assist with the matter and provide you with the necessary feedback.We sincerely apologise for the inconvenience and appreciate your patience while we work to resolve this.Kind Regards,
Customer Care Department
Courierit's reply17 Aug 2026, 13:59
Official
Dear Donne
We sincerely apologise for the frustration and inconvenience caused by the delivery delay.We understand your frustration, particularly as the biometric device issue was outside of your control and you have been left having to follow up on the manual release approval yourself. This is not the level of service we aim to provide, and we acknowledge that the matter should have been handled more proactively.We have escalated the matter to the relevant Operations team for urgent attention and requested that the manual release process be addressed as a priority.A Customer Care agent will also reach out to you directly to assist with the matter and provide you with the necessary feedback.We sincerely apologise for the inconvenience and appreciate your patience while we work to resolve this.Kind Regards,
Customer Care Department
We sincerely apologise for the frustration and inconvenience caused by the delivery delay.We understand your frustration, particularly as the biometric device issue was outside of your control and you have been left having to follow up on the manual release approval yourself. This is not the level of service we aim to provide, and we acknowledge that the matter should have been handled more proactively.We have escalated the matter to the relevant Operations team for urgent attention and requested that the manual release process be addressed as a priority.A Customer Care agent will also reach out to you directly to assist with the matter and provide you with the necessary feedback.We sincerely apologise for the inconvenience and appreciate your patience while we work to resolve this.Kind Regards,
Customer Care Department
DW
Donne W's updateReviewer Update
17 Aug 2026, 14:19need my phone today!!
DW
Donne W's update17 Aug 2026, 14:19
Reviewer Update
need my phone today!!
DW
Donne W's updateReviewer Update
17 Aug 2026, 14:19do what you need to do to get this resolved
DW
Donne W's update17 Aug 2026, 14:19
Reviewer Update
do what you need to do to get this resolved
Courierit's replyOfficial
17 Aug 2026, 15:12Good Day Donne
We will resolve as soon as possible
Tan you
We will resolve as soon as possible
Tan you
Courierit's reply17 Aug 2026, 15:12
Official
Good Day Donne
We will resolve as soon as possible
Tan you
We will resolve as soon as possible
Tan you
DW
Donne W's updateReviewer Update
18 Aug 2026, 13:05Any feedback? follow up with MTN - get the manual delivery that is needed - DO NOT send the parcel back - its been 10 working days and a week since your company has done ANYTHING
DW
Donne W's update18 Aug 2026, 13:05
Reviewer Update
Any feedback? follow up with MTN - get the manual delivery that is needed - DO NOT send the parcel back - its been 10 working days and a week since your company has done ANYTHING