Delayed SHEIN return and poor service from Courierit and Buffalo Logistics

I am extremely disappointed with the poor return collection service I have experienced with Courierit regarding my SHEIN return. I have been waiting for 2 weeks for your drivers to collect items I am returning, yet no one has shown up.

I have received multiple messages stating that “your collection is scheduled for today,” but the drivers never arrive. I have also contacted customer service several times, but nothing has changed. This has been very frustrating, inconvenient, and a complete waste of my time.

I have returned items to SHEIN before using a different delivery company, and the process was smooth and efficient—they collected the parcel within 2 days after I submitted the return request. This current experience with Courierit has been unacceptable in comparison.