AM
Ayanda M
1 reviews | Active since Sept 2025
04 Sept 2026, 09:29
Delayed collection and delivery
I ordered an overnight delivery and still have received my order. I ordered the service with them on the 2nd of September for the delivery on the 3rd but have not received my parcel and no communication whatsoever from them... I am disappointed because I had paid extra as per charge to get my parcel overnight but I still haven't received it
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Courierit's replyOfficial
04 Sept 2026, 11:02Dear Ayanda
Thank you for bringing this matter to our attention.We sincerely apologise for the delay with your overnight delivery and for the lack of communication regarding your parcel. We understand your disappointment, especially as you paid an additional fee for an overnight service with the expectation that your parcel would be delivered on 3 September.We will ensure that a Customer Care agent reaches out to you to assist with your query, provide an update on the parcel, and work towards resolving the matter as quickly as possible.We appreciate your patience and apologise for the inconvenience caused.Kind regards,
Customer Care Department.
Thank you for bringing this matter to our attention.We sincerely apologise for the delay with your overnight delivery and for the lack of communication regarding your parcel. We understand your disappointment, especially as you paid an additional fee for an overnight service with the expectation that your parcel would be delivered on 3 September.We will ensure that a Customer Care agent reaches out to you to assist with your query, provide an update on the parcel, and work towards resolving the matter as quickly as possible.We appreciate your patience and apologise for the inconvenience caused.Kind regards,
Customer Care Department.
Courierit's reply04 Sept 2026, 11:02
Official
Dear Ayanda
Thank you for bringing this matter to our attention.We sincerely apologise for the delay with your overnight delivery and for the lack of communication regarding your parcel. We understand your disappointment, especially as you paid an additional fee for an overnight service with the expectation that your parcel would be delivered on 3 September.We will ensure that a Customer Care agent reaches out to you to assist with your query, provide an update on the parcel, and work towards resolving the matter as quickly as possible.We appreciate your patience and apologise for the inconvenience caused.Kind regards,
Customer Care Department.
Thank you for bringing this matter to our attention.We sincerely apologise for the delay with your overnight delivery and for the lack of communication regarding your parcel. We understand your disappointment, especially as you paid an additional fee for an overnight service with the expectation that your parcel would be delivered on 3 September.We will ensure that a Customer Care agent reaches out to you to assist with your query, provide an update on the parcel, and work towards resolving the matter as quickly as possible.We appreciate your patience and apologise for the inconvenience caused.Kind regards,
Customer Care Department.