Customer service tried their best to assist but there was a heavy gap in communication

Dear Luna

Thank you for taking the time to share your feedback with us.

We appreciate your acknowledgment of our customer service team’s efforts to assist you, although we sincerely apologise for the communication gaps you experienced during the process. We understand how important clear and consistent communication is, and your feedback will help us improve our service going forward.

We are however pleased to hear that Matimu, as well as the delivery gentleman, provided polite and efficient service. Your kind words and recognition will certainly be shared with them and the relevant management team.

Thank you once again for your honest feedback and support.

Kind regards,
CEC Department