Customer Service

I have been waiting for a package from TFG(sportscene) the Durban branch didnt insert my address on it and sent it to the Johannesburg branch for delivery and naturally the Johannesburg branch sent it back cause of the address yet they have my number. On the 25th I got contacted by the Durban branch to confirm my address and they told me it was dispatched to be delivered on the 26th. Patiently I waited. On the 27th I contacted the Durban branch to find out the status of my delivery. The customer service lady promised to call me back which she didnt.

Today I called on to find out where my delivery is and the Durban branch gave me the Joburg number to contact.

The customer service lady Jessica was so rude that when I asked how long will it take before she calls me back since I waited days for the other customer services lady to call me back and she still hasn't called me back. She responded in a strong tone that she said she will call me back and if she doesnt I am obligated to call her manager and report her. It was pretty unprofessional of her as a customer service agent to respond like that to a customer.

I am pretty disappointed in courier it and I've had such a great experience with their efficient delivery service in the past.

Courierit kindly review how your customer service agents deal with their emotions when speaking to customer during these COVID frustrating times. We are all frustrated but that was no way for Jessica to respond to me.