Courierit - Worse courier company ?

Very bad experience. Unprofessional. They give tracking numbers but when you track the parcel, they don't update much notes except "diver ran out of time". I've been going on the website everyday but no solutions to exact time or date and time of receipt. Been waiting for my parcel for 6 days and still nothing. Very disappointing. The contact numbers from their website are also difficult to get through and they don't even offer assistance when you do get through this is by far the worse courier company in the country i don't understand how they still operating