LS
Lara S
1 reviews | Active since Jan 2025
24 Jan 2026, 09:34
CourierIT / RTT – Unacceptable Service
I am extremely frustrated with CourierIT (RTT). My MTN phone was returned due to failed RICA verification, with a promise to reattempt delivery the next Monday — this never happened.
MTN arranged for manual delivery, but CourierIT never contacted me. The parcel has been sitting at their warehouse, and I cannot reach anyone by phone. I am paying for a phone I do not have.
This is unacceptable. No communication, missed commitments, and poor service.
Helpful (0)
Replies (4)0
Replies (4)
Courierit's replyOfficial
27 Jan 2026, 09:00Dear Valued Customer,We sincerely apologize for the frustration and inconvenience caused by the failed delivery of your MTN device. We understand how unacceptable it is to be paying for a phone you have not received, especially after missed commitments and a lack of communication from CourierIT (RTT).To help us urgently investigate and resolve this matter, please provide your waybill number. Once received, we will escalate this with the courier and ensure your delivery is prioritized, keeping you updated throughout the process.Thank you for your patience, and we sincerely apologize again for the inconvenience.
Thank you
Thank you
Courierit's reply27 Jan 2026, 09:00
Official
Dear Valued Customer,We sincerely apologize for the frustration and inconvenience caused by the failed delivery of your MTN device. We understand how unacceptable it is to be paying for a phone you have not received, especially after missed commitments and a lack of communication from CourierIT (RTT).To help us urgently investigate and resolve this matter, please provide your waybill number. Once received, we will escalate this with the courier and ensure your delivery is prioritized, keeping you updated throughout the process.Thank you for your patience, and we sincerely apologize again for the inconvenience.
Thank you
Thank you
Courierit's replyOfficial
27 Jan 2026, 15:37Good Day Lara
Thank you for the tracking number, Please note we will be reaching out to you to make necessary arrangements on this number
***
Thank you
Thank you for the tracking number, Please note we will be reaching out to you to make necessary arrangements on this number
***
Thank you
Courierit's reply27 Jan 2026, 15:37
Official
Good Day Lara
Thank you for the tracking number, Please note we will be reaching out to you to make necessary arrangements on this number
***
Thank you
Thank you for the tracking number, Please note we will be reaching out to you to make necessary arrangements on this number
***
Thank you
LS
Lara S's updateReviewer Update
27 Jan 2026, 15:51I am extremely disappointed with CourierIT (RTT) and how my MTN contract delivery was handled.
After engaging with CourierIT on HelloPeter and providing the waybill number, I received a phone call advising that the parcel had already been returned to MTN due to failed biometric RICA verification.
When I asked whether CourierIT had read the multiple emails sent by MTN requesting manual delivery for RICA verification, I was told no, and that there was nothing they could do because the phone had already been sent back. I was simply told to wait for MTN to send the device back to them again.
This is unacceptable. CourierIT proceeded with a return despite clear instructions from MTN, without contacting me, and without making any effort to resolve the issue before returning the phone
This experience reflects a serious lack of coordination, accountability, and customer service. Based on this experience, I would not recommend CourierIT.
After engaging with CourierIT on HelloPeter and providing the waybill number, I received a phone call advising that the parcel had already been returned to MTN due to failed biometric RICA verification.
When I asked whether CourierIT had read the multiple emails sent by MTN requesting manual delivery for RICA verification, I was told no, and that there was nothing they could do because the phone had already been sent back. I was simply told to wait for MTN to send the device back to them again.
This is unacceptable. CourierIT proceeded with a return despite clear instructions from MTN, without contacting me, and without making any effort to resolve the issue before returning the phone
This experience reflects a serious lack of coordination, accountability, and customer service. Based on this experience, I would not recommend CourierIT.
LS
Lara S's update27 Jan 2026, 15:51
Reviewer Update
I am extremely disappointed with CourierIT (RTT) and how my MTN contract delivery was handled.
After engaging with CourierIT on HelloPeter and providing the waybill number, I received a phone call advising that the parcel had already been returned to MTN due to failed biometric RICA verification.
When I asked whether CourierIT had read the multiple emails sent by MTN requesting manual delivery for RICA verification, I was told no, and that there was nothing they could do because the phone had already been sent back. I was simply told to wait for MTN to send the device back to them again.
This is unacceptable. CourierIT proceeded with a return despite clear instructions from MTN, without contacting me, and without making any effort to resolve the issue before returning the phone
This experience reflects a serious lack of coordination, accountability, and customer service. Based on this experience, I would not recommend CourierIT.
After engaging with CourierIT on HelloPeter and providing the waybill number, I received a phone call advising that the parcel had already been returned to MTN due to failed biometric RICA verification.
When I asked whether CourierIT had read the multiple emails sent by MTN requesting manual delivery for RICA verification, I was told no, and that there was nothing they could do because the phone had already been sent back. I was simply told to wait for MTN to send the device back to them again.
This is unacceptable. CourierIT proceeded with a return despite clear instructions from MTN, without contacting me, and without making any effort to resolve the issue before returning the phone
This experience reflects a serious lack of coordination, accountability, and customer service. Based on this experience, I would not recommend CourierIT.
Courierit's replyOfficial
27 Jan 2026, 16:09Hi Lara
Please note that we are required to follow the biometric verification process.We will engage MTN to request that they speed up the process on their side and also ask them to keep in touch with you regarding the progress.
Thank you
Please note that we are required to follow the biometric verification process.We will engage MTN to request that they speed up the process on their side and also ask them to keep in touch with you regarding the progress.
Thank you
Courierit's reply27 Jan 2026, 16:09
Official
Hi Lara
Please note that we are required to follow the biometric verification process.We will engage MTN to request that they speed up the process on their side and also ask them to keep in touch with you regarding the progress.
Thank you
Please note that we are required to follow the biometric verification process.We will engage MTN to request that they speed up the process on their side and also ask them to keep in touch with you regarding the progress.
Thank you