Courierit & Raru

Talking out of their @$$** My parcel was meant to be delivered to my office on 24 December as the Tracking order confirmed so. It never arrived Then it was meant to arrive on 27 December like the tracking order confirmed, it never arrived. The tracking order seems to state that's it's already delivered but it's not. So I called Customer service who then told me that it's still at their offices and that they were at my office but had the wrong number for me. The lady on the phone didn't even read the number she has for me so how am I meant to know if it's the wrong one or not?! My office receptionist also confirmed on the 24'th, 25th, 26'th and 27'th that no Courierit guy came by. So are they lying to me?!! I've tried calling Raru regarding this but that number is an answering machine. So now my husbands Christmas present is a week late! Thanks a lot guys! I'm told it'll be here by the 30th, let see what happens.