Courierit painful service and penalty fees due by them

On the we sent stock to a Capetown DC which was not delivered due to a faulty PO number. This was then requested to be returned to the sender. Delivery was promised for the 11/05/2020 and nothing was received. CourierIT was informed that there is a penalty fee for late delivery multiple times. Again after numerous calls it turned out that the parcel was still in CPT and delivery was promised for the 15/05/2020. Which didn't happen again. One call agent said he doesnt know where the parcel is and he cant help me. I am flabbergasted by the lack of information available to call agents. After many frustrating calls ( and not knowing where the parcel was) it turned out that the parcel had not been process and was lost in the CourierIT DC and was eventually found in JHB. At least 5 call agents said they would call back and never did. I am astounded by the poor quality of service or lack there of. Again, many frustrating calls later It was eventually delivered 2 WEEKS LATE.

I now have a R4500 penalty fee and Courierit is silent. The service is shocking and I would NEVER use them again.