CourierIt lacking leadership and service

Hi, I am really disgusted at the service one gets from the call center, so called management and drivers. A simple service to render and yet they cant fulfill their main job. Parcel returned on Tuesday due to lack of communication and lack of understanding their own process. Not even management leading by example that is why this pathetic services continues. On hold for 1hour for the so called supervisor and no return calls even. This morning driver adviced parcel will be delivered by 2pm. At 2:34pm it's updated unable to deliver due to Misroute. Yet a whole Location pin was provided. I wish other companies actually using CourierIt rethink and change their logistic service provider. This is happening due to no one paying attention to customer complaints. I would never recommend their services to anyone.