Courierit is a very dysfunctional company

I am extremely disappointed with the service I received. My parcel was marked as delivered, yet I never received it. To make matters worse, the driver did not call or attempt to contact me on the alleged delivery date, which is standard procedure when delivering a parcel.

Since discovering that my parcel was marked as delivered, I have made numerous attempts to contact the company for assistance. Unfortunately, every interaction has been frustrating. Calls are either disconnected, ignored, or ended without any proper explanation or effort to resolve the issue. I was even required to submit an affidavit confirming that I never received the parcel, but despite complying with all requests, there has been little to no progress.

The lack of accountability, poor communication, and unprofessional customer service are unacceptable. Customers should not have to fight this hard to receive assistance for a parcel that was never delivered. I expected better service and a genuine effort to investigate the matter. Instead, I have been left without my order and without any meaningful support.

I would not recommend this courier service based on my experience. The company needs to improve its delivery processes, customer service, and complaint resolution procedures.