CourierIt: garbage courier service

I bought a product from the iStore online on Mon, 23 May. It was meant to be delivered Tues, 24 May, by CourierIt. Apparently there was an "error" with my address and it didn't show the complex name, only the street. Despite my name and phone number being on the waybill, the Courier IT driver didn't call me to confirm the correct address. I had arranged my day so that i could wait for my parcel, seeing as the courier doesn't give a time except between 8am-5pm.

I called CourierIt - of course they didn't call me - in the afternoon yesterday to find out what was going on. The "customer service" person told me that they would now try to deliver my parcel on Wed, 25 May. I wasn't happy about this and she got someone else to call me back, who said they couldn't deliver it on Tuesday still but that he would call me after 7am on Wednesday, so confirm what time frame it would be delivered. Did he call? No.

When I had to yet again call CourierIt on Wed, 25 May, because they hadn't called me like they said they would. i got put through to "customer service" and was on the line for 4 minutes listening to elevator music, before the call cut. Annoyingly, i had to phone them back yet again and get the receptionist to take my number to get someone to call me back - after she tried to get me to be on hold yet again. 20 minutes later, someone called me and I explained that I need a time frame/delivery window as I couldn't spend the day waiting for my parcel, which was meant to have been delivered the following day. He said that they couldn't do that, give me a delivery time frame besides 8am-5pm, as the option chosen by iStore was for overnight delivery. I had to speak slowly and tell him that I didn't get my parcel yesterday due to their people, so I needed to know the window today, as I didn't have all day to be waiting. Again. he said he'd get someone to call me.

As I type this, i am still waiting for someone to come back to me and I have no parcel.

I urge anyone and any business to avoid using this amateur clown outfit. The levels of service are shockingly poor.