Courierit- Disgusting pathetic services

I recently had to return a purchase through Courierit, The Driver (Tebogo) collected the parcel on the 19 of June 2025, Tebogo never gave me any documentation/collection slip whatsoever, when I asked him about it, he said to me that the company introduced a new system, therefore he cannot issue me with a collection slip/document. On numerous occasions I tried to call Courierit, I spoke to a consultant named Lesego, informed him about my query, he advised that he will get back to me the same day, which he never. On numerous I called and asked to speak to Lesego, he's colleagues would just tell me that he's busy on the line, and he would get back to me, up until today, nobody has come back to me, the parcel was collected at my house by the driver, without issuing me prove of collection, the driver says the parcel is at the couriering warehouse, but nobody can give an answer. I need to get a refund from the online for the parcel, but I cannot get my refund as I do not have a collection slip, the online confirmed also that they did not receive the parcel in possession to date. Therefore they cannot refund me on the product. I need my refund ASAP but this *********** pathetic service from Courierit has caused alot of frustrating to me. I also emailed customary Centre as per the drivers instructions, but nobody responded to date. Why am I getting this pathetic service from Courierit. I'm really disgusted.