DA
Donne A
1 reviews | Active since Mar 2026
18 Mar 2026, 15:05
Courier it - Dur Office
Letters at the Courier it Durban branch really helped me, which is why my rating is as high as it is. He was professional, hands-on, and quick to assist. He assured me the driver would contact me, and they did. I had been waiting a long time for this service, and one phone call to him resolved everything after a a one week wait.
Overall, I had a pleasant experience with letters.
However, I do think the Newlands East branch needs a lot of improvement, as their disorganisation is quite noticeable.
Helpful (0)
Replies (1)0
Replies (1)
Courierit's replyOfficial
18 Mar 2026, 16:53Dear Donne
Thank you for taking the time to share your detailed feedback with us.We are pleased to hear about the excellent service you received from Letters at our Durban branch. Your kind words regarding his professionalism, efficiency, and willingness to assist are truly appreciated. We will ensure that your feedback is shared with him as recognition for his great work.At the same time, we sincerely apologise for the delays and the experience you encountered prior to this, particularly regarding the service from our Newlands East branch. Your concerns about the level of organisation have been noted and will be escalated internally for review and improvement.We truly value your feedback as it helps us enhance our service delivery.
Thank you once again for your support.
Thank you for taking the time to share your detailed feedback with us.We are pleased to hear about the excellent service you received from Letters at our Durban branch. Your kind words regarding his professionalism, efficiency, and willingness to assist are truly appreciated. We will ensure that your feedback is shared with him as recognition for his great work.At the same time, we sincerely apologise for the delays and the experience you encountered prior to this, particularly regarding the service from our Newlands East branch. Your concerns about the level of organisation have been noted and will be escalated internally for review and improvement.We truly value your feedback as it helps us enhance our service delivery.
Thank you once again for your support.
Courierit's reply18 Mar 2026, 16:53
Official
Dear Donne
Thank you for taking the time to share your detailed feedback with us.We are pleased to hear about the excellent service you received from Letters at our Durban branch. Your kind words regarding his professionalism, efficiency, and willingness to assist are truly appreciated. We will ensure that your feedback is shared with him as recognition for his great work.At the same time, we sincerely apologise for the delays and the experience you encountered prior to this, particularly regarding the service from our Newlands East branch. Your concerns about the level of organisation have been noted and will be escalated internally for review and improvement.We truly value your feedback as it helps us enhance our service delivery.
Thank you once again for your support.
Thank you for taking the time to share your detailed feedback with us.We are pleased to hear about the excellent service you received from Letters at our Durban branch. Your kind words regarding his professionalism, efficiency, and willingness to assist are truly appreciated. We will ensure that your feedback is shared with him as recognition for his great work.At the same time, we sincerely apologise for the delays and the experience you encountered prior to this, particularly regarding the service from our Newlands East branch. Your concerns about the level of organisation have been noted and will be escalated internally for review and improvement.We truly value your feedback as it helps us enhance our service delivery.
Thank you once again for your support.