Courier it Delivery

I was sent an SMS with a waybill number on the 18th of December to have my phone delivered. I was contacted 19h00 pm for the delivery just to find out the person is in Limpopo instead of Gauteng where I'm located. Calling the Joburg branch is like milking gold out of a tree. The calls get answered at the receptionist but when they transfer to the departments the calls cut whilst you talk to them and the worst part is they have all your information and they can't even bother to call you back. (PS I received calls from courierit before they say they can't do outbound calls) I call the head office and its almost the same. They try to assist but Joburg doesn't seem to receive their emails or calls about the delivery. How can the main branch not be able to order the sub branch for a urgent delivery? And how can they not call each other to make the process faster then emails that they clearly ignore. Worst part is head office promised me 2 different days for this delivery and nothing came out of it, when you contact them to speak to a manager or supervisor its the same as Joburg the call gets cut or you transferred multiple times until someone cuts the call or my airtime/minutes finish. Are they going to reimburse me airtime as I have used more then R200 in two weeks. Its like they save your number so that they don't answer your call when they see it because they can't help you? Or maybe don't want to. The phone is still located in the Joburg branch and has not moved since 21 Dec, I was supposed to get called back when they found my phone in the branch but until today no call has been received. If they lost the phone can't they be forward and say we lost it? I'm very furious as this phone was a present for my birthday on X-mas and I still have nothing. I have called courierit's head branch and Joburg branch more the 20 times and nothing good or truthful came out of it. I hope to have this delivery on 31 Dec 2024 or else cell c will claim the contract money from Courierit. And I will not be using their service at all if this is the level of professionalism they have. I'm highly disappointed, its like this business get big heads and just don't worry afterwards. PS please advise your receptionists to be serious at work and not play, if we want to speak to a manager and you see the one is not available transfer us to ones available. I mean I have held on the phone for an hour just to speak to a manager who was not even available. I'm certain all can see how ****ed I am by the way I wrote this review and all the language rules have blown out of my brain due to Courierit's ****ty service. Please ensure if I get a call from Courier it its a manager who is calling me and also they must have the delivery information. I have been patient and I'm on hellopeter before I start calling and cursing everyone until I get my phone. Waybill number: CELLC***9 Contact: ***