PS
Patrick S
1 reviews | Active since Jun 2023
08 Jun 2026, 19:57
Courier IT Bad and Unreliable
Very bad experience, twice they failed to deliver a parcel and made wait the whole day for no show. They don’t even inform you they are no longer interested on delivering your parcel.
Helpful (0)
Replies (3)0
Replies (3)
Courierit's replyOfficial
09 Jun 2026, 09:02Dear Patrick S
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience caused by the failed delivery attempts and the lack of communication regarding your parcel.We understand how frustrating it is to set aside time and wait for a delivery that does not arrive, especially when no update is provided. This is not the level of service we strive to deliver, and we regret the disappointment this has caused.Please be assured that your concerns have been noted and escalated for review. A member of our Customer Care team will reach out to you directly to investigate the matter and assist in resolving your delivery issue.We appreciate your feedback and thank you for bringing this to our attention.Kind regards,
Customer Care Team
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience caused by the failed delivery attempts and the lack of communication regarding your parcel.We understand how frustrating it is to set aside time and wait for a delivery that does not arrive, especially when no update is provided. This is not the level of service we strive to deliver, and we regret the disappointment this has caused.Please be assured that your concerns have been noted and escalated for review. A member of our Customer Care team will reach out to you directly to investigate the matter and assist in resolving your delivery issue.We appreciate your feedback and thank you for bringing this to our attention.Kind regards,
Customer Care Team
Courierit's reply09 Jun 2026, 09:02
Official
Dear Patrick S
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience caused by the failed delivery attempts and the lack of communication regarding your parcel.We understand how frustrating it is to set aside time and wait for a delivery that does not arrive, especially when no update is provided. This is not the level of service we strive to deliver, and we regret the disappointment this has caused.Please be assured that your concerns have been noted and escalated for review. A member of our Customer Care team will reach out to you directly to investigate the matter and assist in resolving your delivery issue.We appreciate your feedback and thank you for bringing this to our attention.Kind regards,
Customer Care Team
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience caused by the failed delivery attempts and the lack of communication regarding your parcel.We understand how frustrating it is to set aside time and wait for a delivery that does not arrive, especially when no update is provided. This is not the level of service we strive to deliver, and we regret the disappointment this has caused.Please be assured that your concerns have been noted and escalated for review. A member of our Customer Care team will reach out to you directly to investigate the matter and assist in resolving your delivery issue.We appreciate your feedback and thank you for bringing this to our attention.Kind regards,
Customer Care Team
PS
Patrick S's updateReviewer Update
10 Jun 2026, 15:18Lesego from Customer Care assisted and rescheduled the delivery which I am suppose to get today. She was very much helpful and restored my confidence on Courier IT. Thank you Leaego
PS
Patrick S's update10 Jun 2026, 15:18
Reviewer Update
Lesego from Customer Care assisted and rescheduled the delivery which I am suppose to get today. She was very much helpful and restored my confidence on Courier IT. Thank you Leaego
PS
Patrick S's updateReviewer Update
10 Jun 2026, 19:29The Management
Customer Service Department
Courier IT
Dear Customer Service Team,
I am writing to formally express my dissatisfaction with the service I have received from Courier It regarding the delivery of my parcel. Unfortunately, my experience has been far from satisfactory, and I feel compelled to bring this matter to your attention.
To provide some context, I have encountered three failed delivery attempts for my parcel, which was initially scheduled for delivery on June 3, 2026. After the first failure, the delivery was rescheduled for June 8, 2026, but once again, the delivery did not occur. The third attempt was set for June 10, 2026, and, regrettably, that too was unsuccessful. Each time, I was assured that the driver, Bongani Prince Msiza, would arrive at my address. However, he claimed that no one was home during these attempts, which is simply untrue. I was present at my residence from 2:00 PM on 10 June 2026 of those days, and my son was home the entire time. My wife returned home at 6:00 PM, further confirming that there was indeed someone available to receive the parcel.
This pattern of failed deliveries has not only caused me significant inconvenience but has also led me to question the reliability and integrity of your service. It is disheartening to witness such a lack of professionalism, especially when it seems that the drivers assigned to deliver parcels are not being truthful. This behavior reflects poorly on Courier It.
I cannot, in good conscience, recommend Courier It to anyone, as I believe that the inefficiency of your delivery system could potentially jeopardize their business relationships.
As a business owner myself, I understand the importance of timely deliveries. If I were to rely on your services for an important contract, I would be left in a precarious situation, waiting for a delivery that may never arrive. I have had successful experiences with other courier companies, where deliveries were made without hassle. In contrast, my experience with Courier It has resulted in wasted time and frustration.
I also want to acknowledge the efforts of Lesego from your customer care team. She has been diligent in following up on my case and has shown genuine concern for my situation. However, despite her best efforts, the company has failed to deliver on its promises, which is disappointing.
Given the circumstances, I have decided to as MTN to seek alternative courier services for my future deliveries.
It is clear that Courier It does not currently possess the capability to deliver efficiently on a nationwide scale.
I sincerely hope that my experience serves as constructive feedback for your team.
It is my wish that future customers do not have to endure the same frustrations that I have faced. I hope that necessary changes can be made to improve your service and restore customer trust.
Sincerely,
Patrick Sithole
***
***
Customer Service Department
Courier IT
Dear Customer Service Team,
I am writing to formally express my dissatisfaction with the service I have received from Courier It regarding the delivery of my parcel. Unfortunately, my experience has been far from satisfactory, and I feel compelled to bring this matter to your attention.
To provide some context, I have encountered three failed delivery attempts for my parcel, which was initially scheduled for delivery on June 3, 2026. After the first failure, the delivery was rescheduled for June 8, 2026, but once again, the delivery did not occur. The third attempt was set for June 10, 2026, and, regrettably, that too was unsuccessful. Each time, I was assured that the driver, Bongani Prince Msiza, would arrive at my address. However, he claimed that no one was home during these attempts, which is simply untrue. I was present at my residence from 2:00 PM on 10 June 2026 of those days, and my son was home the entire time. My wife returned home at 6:00 PM, further confirming that there was indeed someone available to receive the parcel.
This pattern of failed deliveries has not only caused me significant inconvenience but has also led me to question the reliability and integrity of your service. It is disheartening to witness such a lack of professionalism, especially when it seems that the drivers assigned to deliver parcels are not being truthful. This behavior reflects poorly on Courier It.
I cannot, in good conscience, recommend Courier It to anyone, as I believe that the inefficiency of your delivery system could potentially jeopardize their business relationships.
As a business owner myself, I understand the importance of timely deliveries. If I were to rely on your services for an important contract, I would be left in a precarious situation, waiting for a delivery that may never arrive. I have had successful experiences with other courier companies, where deliveries were made without hassle. In contrast, my experience with Courier It has resulted in wasted time and frustration.
I also want to acknowledge the efforts of Lesego from your customer care team. She has been diligent in following up on my case and has shown genuine concern for my situation. However, despite her best efforts, the company has failed to deliver on its promises, which is disappointing.
Given the circumstances, I have decided to as MTN to seek alternative courier services for my future deliveries.
It is clear that Courier It does not currently possess the capability to deliver efficiently on a nationwide scale.
I sincerely hope that my experience serves as constructive feedback for your team.
It is my wish that future customers do not have to endure the same frustrations that I have faced. I hope that necessary changes can be made to improve your service and restore customer trust.
Sincerely,
Patrick Sithole
***
***
PS
Patrick S's update10 Jun 2026, 19:29
Reviewer Update
The Management
Customer Service Department
Courier IT
Dear Customer Service Team,
I am writing to formally express my dissatisfaction with the service I have received from Courier It regarding the delivery of my parcel. Unfortunately, my experience has been far from satisfactory, and I feel compelled to bring this matter to your attention.
To provide some context, I have encountered three failed delivery attempts for my parcel, which was initially scheduled for delivery on June 3, 2026. After the first failure, the delivery was rescheduled for June 8, 2026, but once again, the delivery did not occur. The third attempt was set for June 10, 2026, and, regrettably, that too was unsuccessful. Each time, I was assured that the driver, Bongani Prince Msiza, would arrive at my address. However, he claimed that no one was home during these attempts, which is simply untrue. I was present at my residence from 2:00 PM on 10 June 2026 of those days, and my son was home the entire time. My wife returned home at 6:00 PM, further confirming that there was indeed someone available to receive the parcel.
This pattern of failed deliveries has not only caused me significant inconvenience but has also led me to question the reliability and integrity of your service. It is disheartening to witness such a lack of professionalism, especially when it seems that the drivers assigned to deliver parcels are not being truthful. This behavior reflects poorly on Courier It.
I cannot, in good conscience, recommend Courier It to anyone, as I believe that the inefficiency of your delivery system could potentially jeopardize their business relationships.
As a business owner myself, I understand the importance of timely deliveries. If I were to rely on your services for an important contract, I would be left in a precarious situation, waiting for a delivery that may never arrive. I have had successful experiences with other courier companies, where deliveries were made without hassle. In contrast, my experience with Courier It has resulted in wasted time and frustration.
I also want to acknowledge the efforts of Lesego from your customer care team. She has been diligent in following up on my case and has shown genuine concern for my situation. However, despite her best efforts, the company has failed to deliver on its promises, which is disappointing.
Given the circumstances, I have decided to as MTN to seek alternative courier services for my future deliveries.
It is clear that Courier It does not currently possess the capability to deliver efficiently on a nationwide scale.
I sincerely hope that my experience serves as constructive feedback for your team.
It is my wish that future customers do not have to endure the same frustrations that I have faced. I hope that necessary changes can be made to improve your service and restore customer trust.
Sincerely,
Patrick Sithole
***
***
Customer Service Department
Courier IT
Dear Customer Service Team,
I am writing to formally express my dissatisfaction with the service I have received from Courier It regarding the delivery of my parcel. Unfortunately, my experience has been far from satisfactory, and I feel compelled to bring this matter to your attention.
To provide some context, I have encountered three failed delivery attempts for my parcel, which was initially scheduled for delivery on June 3, 2026. After the first failure, the delivery was rescheduled for June 8, 2026, but once again, the delivery did not occur. The third attempt was set for June 10, 2026, and, regrettably, that too was unsuccessful. Each time, I was assured that the driver, Bongani Prince Msiza, would arrive at my address. However, he claimed that no one was home during these attempts, which is simply untrue. I was present at my residence from 2:00 PM on 10 June 2026 of those days, and my son was home the entire time. My wife returned home at 6:00 PM, further confirming that there was indeed someone available to receive the parcel.
This pattern of failed deliveries has not only caused me significant inconvenience but has also led me to question the reliability and integrity of your service. It is disheartening to witness such a lack of professionalism, especially when it seems that the drivers assigned to deliver parcels are not being truthful. This behavior reflects poorly on Courier It.
I cannot, in good conscience, recommend Courier It to anyone, as I believe that the inefficiency of your delivery system could potentially jeopardize their business relationships.
As a business owner myself, I understand the importance of timely deliveries. If I were to rely on your services for an important contract, I would be left in a precarious situation, waiting for a delivery that may never arrive. I have had successful experiences with other courier companies, where deliveries were made without hassle. In contrast, my experience with Courier It has resulted in wasted time and frustration.
I also want to acknowledge the efforts of Lesego from your customer care team. She has been diligent in following up on my case and has shown genuine concern for my situation. However, despite her best efforts, the company has failed to deliver on its promises, which is disappointing.
Given the circumstances, I have decided to as MTN to seek alternative courier services for my future deliveries.
It is clear that Courier It does not currently possess the capability to deliver efficiently on a nationwide scale.
I sincerely hope that my experience serves as constructive feedback for your team.
It is my wish that future customers do not have to endure the same frustrations that I have faced. I hope that necessary changes can be made to improve your service and restore customer trust.
Sincerely,
Patrick Sithole
***
***