COURIER IT AND TELKOM UP TO BULL**** AS USUAL

This rating does not deserve a 1 star. So on the 22 August 2024 I received an SMS saying that COURIER IT has my package from TELKOM and it will be delivered. I then notice my address being incorrect where I contact both companies to update. I then follow up and COURIER IT said that the package is on the floor and will be delivered.

I have been calling them the entire week and everyone that picks up tells me the same thing that the package is here and will be delivered. On the 29 August 2024 I asked reception for an email that I can complain to which she has provided (***) Great sent an email and got a response the same day stating that the package has been lost/******/misplaced and they will request for URGENT replacement.

I then follow up on 02 September to find that they have no yet notified Telkom. I then call Telkom but they still think the package is with COURIER IT and will be delivered to me and that I must wait for COURIER IT to communicate next steps.

I have been following up ever since and these people Shaun (Dhanaseelan Pillay), Renesh Naidoo, Samukeliswe Dludla, Ntando Mbele have made me run around the bush for answers and yet I still don't have an answer. They keep telling me its escalated and they are waiting for Telkom but when I call Telkom they don't know about the lost package.

Its so frustrating to know that big companies as such are so ***********. They don't even see value in updating their clients or even treating the matter as urgent. Still up till this day 6 September 2024 I don't know what's going on. No one wants to update me and when I ask for feedback Telkom tells me wait for COURIER IT and COURIER IT tells me they waiting for Telkom.

Will definitely not recommend these companies to anyone! Pathetic and disappointing to say the least.