Kk
Kirsten kirsten.morreira
1 reviews | Active since Sept 2024
03 Sept 2026, 11:02
Completely unable to deliver parcel; no ability to solve the problem via WhatsApp, email or phone
Zero stars. My parcel has actually been to my house, 3 days ago, but the driver was not able to give it to me, because I was sent the tracking WhatsApp 'no OTP required', and he very definitely does need an OTP. Three days of talking to bots, phoning humans, emailing someone who is probably a human, judging by the fact that there has been zero response, and absolutely no result. This is still unresolved. All I need is either an OTP, or for the system on the driver's side to allow him to give me the parcel without an OTP. It should be extremely simple.
Helpful (0)
Replies (3)0
Replies (3)
Courierit's replyOfficial
03 Sept 2026, 11:45Dear Kirsten
We sincerely apologise for the frustration and inconvenience you have experienced. We completely understand your frustration, especially as your parcel has already reached your address and the only outstanding issue is the OTP required by the driver.
We sincerely apologise for the frustration and inconvenience you have experienced. We completely understand your frustration, especially as your parcel has already reached your address and the only outstanding issue is the OTP required by the driver.
You should not have had to spend three days contacting different channels without receiving a resolution. This is certainly not the level of service we aim to provide.
A Customer Care agent will be reaching out to you directly to assist with the OTP issue and ensure that the matter is escalated and resolved as soon as possible.
We sincerely apologise again for the lack of communication and the inconvenience caused, and we appreciate your patience while we work to resolve this matter.
Kind regards,
Customer Care Department.
Customer Care Department.
Courierit's reply03 Sept 2026, 11:45
Official
Dear Kirsten
We sincerely apologise for the frustration and inconvenience you have experienced. We completely understand your frustration, especially as your parcel has already reached your address and the only outstanding issue is the OTP required by the driver.
We sincerely apologise for the frustration and inconvenience you have experienced. We completely understand your frustration, especially as your parcel has already reached your address and the only outstanding issue is the OTP required by the driver.
You should not have had to spend three days contacting different channels without receiving a resolution. This is certainly not the level of service we aim to provide.
A Customer Care agent will be reaching out to you directly to assist with the OTP issue and ensure that the matter is escalated and resolved as soon as possible.
We sincerely apologise again for the lack of communication and the inconvenience caused, and we appreciate your patience while we work to resolve this matter.
Kind regards,
Customer Care Department.
Customer Care Department.
Kk
Kirsten kirsten.morreira's updateReviewer Update
04 Sept 2026, 11:22Many thanks to Khanyi in Joburg for finally managing to solve the problem. No thanks at all to the entire Cape Town branch of the company (still zero stars), except for the driver, who was also very helpful and also had to phone several more people. I never did get an OTP, so I assume the system still has the same issue.
Kk
Kirsten kirsten.morreira's update04 Sept 2026, 11:22
Reviewer Update
Many thanks to Khanyi in Joburg for finally managing to solve the problem. No thanks at all to the entire Cape Town branch of the company (still zero stars), except for the driver, who was also very helpful and also had to phone several more people. I never did get an OTP, so I assume the system still has the same issue.
Courierit's replyOfficial
08 Sept 2026, 14:39Thank you for the update, Kirsten. We’re glad Khanyi and the driver were able to assist, and we appreciate your recognition of their efforts.
We sincerely apologise for the service you experienced from our Cape Town branch. We also acknowledge that you never received the OTP and that this issue remains a concern. We will follow up with the relevant team to investigate.
Courierit's reply08 Sept 2026, 14:39
Official
Thank you for the update, Kirsten. We’re glad Khanyi and the driver were able to assist, and we appreciate your recognition of their efforts.
We sincerely apologise for the service you experienced from our Cape Town branch. We also acknowledge that you never received the OTP and that this issue remains a concern. We will follow up with the relevant team to investigate.