Collection of parcels

I had a parcel that needed to be collected by the 27th of June. I asked for the parcel to be collected the following day because I was not home for on the 27th. it's the 05th of July and my parcel has not been collected to date. I keep calling and they say the driver will come and collect every day when I call. I even asked if I could drop it off somewhere because they are incapable of collecting.