Caroline Malatsi of customer services went out of her way to locate my parcel after it was somehow lost in the system

Dear Annermarie

hank you for taking the time to share your positive experience.

We are delighted to hear that Caroline Malatsi provided you with friendly, courteous, and professional service. We understand how frustrating it can be when a parcel is delayed or difficult to locate, and we're pleased that Caroline went above and beyond to assist in finding your parcel and resolving the issue.

Your kind words and recognition of her dedication will be shared with Caroline and her management team. Feedback like yours motivates us to continue delivering the highest level of customer service.

Thank you for your support, and we appreciate the opportunity to assist you.