1 reviews | Active since Aug 2014
Beyond frustrated
Shocking, unacceptable service from CourierIt. I ordered an Afrihost SIM card (Sender: CONVERGEX) under tracking number CDM***. The parcel was handed over to the driver, Dumisani May Mncube, on Monday. It is now Thursday and it still hasn't been delivered. Every single day since Monday, I receive automated WhatsApp updates. In the morning, it says "out for delivery today." In the evening, it says "will be delivered next!" Yet, nobody shows up.
I have phoned customer care multiple times this week. Every time, the consultant claims they’ve spoken to the driver and that he is "on his way." It’s an outright lie.
This delay is costing me real time and money: I have taken time off work specifically to be available at home for the delivery and setup, wasting my valuable leave days.
Afrihost has already billed me for the service from the 5th to the end of the month, meaning I am actively paying for a service I cannot use because of CourierIt's incompetence.
Stop sending automated messages, stop giving me the runaround on the phone, and deliver my parcel today!
Thank you for bringing this matter to our attention. We sincerely apologize for the delay in the delivery of your parcel and the frustration caused by the repeated delivery notifications and unsuccessful delivery attempts.We understand the inconvenience this has caused, particularly as you have taken time off work to be available for delivery and are currently being billed for a service that you are unable to use. We also acknowledge your concerns regarding the communication and updates provided to you.This is not the level of service we strive to provide. Your feedback has been escalated to the relevant team for urgent investigation and resolution.A Customer Service Agent will contact you directly to provide an update on your shipment and assist in resolving this matter as quickly as possible.We appreciate your patience and sincerely apologize for the inconvenience caused.
Kind Regards
CEC Department
Thank you for bringing this matter to our attention. We sincerely apologize for the delay in the delivery of your parcel and the frustration caused by the repeated delivery notifications and unsuccessful delivery attempts.We understand the inconvenience this has caused, particularly as you have taken time off work to be available for delivery and are currently being billed for a service that you are unable to use. We also acknowledge your concerns regarding the communication and updates provided to you.This is not the level of service we strive to provide. Your feedback has been escalated to the relevant team for urgent investigation and resolution.A Customer Service Agent will contact you directly to provide an update on your shipment and assist in resolving this matter as quickly as possible.We appreciate your patience and sincerely apologize for the inconvenience caused.
Kind Regards
CEC Department