Being avoided/ignored

<p>Below is a copy of the email I sent to them which details my experience with their service:<br /><br />(start of email)<br /><br /></p> <p>Good day</p> <p>I wish to express my unhappiness with the way Courier It handles calls from customers</p> <p>For good measure I will begin the story at the beginning</p> <p>I had two separate orders with Raru. One of the orders included items that needed to be imported. As these things sometimes go one of the items was delayed and as a result I had two deliveries from CourierIt on the same day</p> <p>According to the website both packages were loaded into the same vehicle with the same driver on the same route (waybill numbers RDNY3WW5E and RDN5Y5MTM), but when I picked up the delivery from the front desk in the office where I work only one of the parcels were delivered (...WW5E) .</p> <p>I phoned CourierIt to find out what was going on and was promised that someone would call me back. Roughly 45 minutes later I had heard nothing and called back, the woman on the other side put me on hold for more than ten minutes and still could not give me any answers. I was again promised a call back and this time actually received one, but still no answer to my query. I was told that the query would be sent to the Gauteng branch and they would call me back. Still nothing. I called an hour later and was again promised a call back. I phoned a few more times, once being placed on hold longer than ten minutes for a second time. I was told that they were trying to get hold of the driver but unable to do so. Until the end of the day I still received no explanation or update about my parcel.</p> <p>When I arrived at the office the this morning my parcel was waiting for me at the front desk, the tracking on the site stating that it had been delivered after I had left the office yesterday. I still haven't received any explanation as to what exactly happened to my parcel.</p> <p>I called again today to find out if there were any answers for me. I asked to speak to Julia (the person from customer services who had taken up my issue toward the end of yesterday) and was told she was on the phone and I could call back in five minutes. I called back five minutes later and there was no answer. I called back two more times and still there was no answer</p> <p>Am I being avoided? Is this how CourierIt treats all their customers or am I a "special case"?</p> <p>Looking forward to your response</p> <p>Regards<br /><br />(end of email)<br /><br />I sent the above email to their Customer Support and have not even received a reply. Surely this is not an acceptible level of service?</p>