Bad service from Courierit Driver.

The problem is not the company here but the employee. I purchased a cellphone CellC and it as out for delivery on the 18 November 2021. The driver called me while at my workplace reception. But because I never had the ETA(estimated time of arrival) I went out to buy lunch and that's when he called. I told him to at least give me 10 minutes and I'll be at work. I told him I wasn't far(yes I wasn't far) I even told him I'm saying 10 minutes in consideration of traffic lights. The guy then became argumentative and told me that he can only wait for 5 minutes. We argued for a good 6 minutes on the phone and that's when I realized that I'm fighting a loosing battled and I then told him to do what he saw fit. He told me that he will take my order back to CellC. I don't have his name but the waybill number for my order was CELLC***3. If Courieit as a company has a policy saying drivers shod not wait for customers if not at the address then it is only right that they give customers ETA because no one can be stationed at one place waiting in the the dark. As for rude drivers it is utterly wrong and rude drivers need to be punished.