Bad Service from Courier-IT

Good day,

I bought some items from one shop in (Midrand, GP) and they needed to be couriered to my address (Secunda, MP). There were 2 parcels (Piece 1 and Piece 2) that were taken from PostNet Midrand to be delivered to PostNet Secunda, on Tuesday 10:30am (17-Oct-2023), using the Courier-IT services. I only received Piece 1 on Thursday. The very same Thursday (12:30pm) I called Courier-IT, but they could not tell me where is the parcel (Piece 2), as I have waiting and a service consultant said they will and get back to me. I called in again same day (Thursday), I was told that they have found it and will be sent through to me and gave them the right address, I was told that there was no address on it and they will call me back again. I did not receive a call from them. On Friday 09:30am (20-Oct-2023), I called in again and I was told that the parcel is in a cage somewhere at the warehouse or something. They will send it to Middelburg, then Secunda. I called in again same day (Friday), 14:30pm, I was told that my parcel is still in the cage and not yet sent through. Worse part no worklog was recorded and even when I am tracking the parcel, no one said anything. Today (23-Oct-2023), my parcel still in a cage and not sent through to me. I have been sent from pillar to post to get my parcel of which I have paid it for. What needs to be done to get my parcel that I have been waiting for?

I just need my parcel, nothing no more and nothing less. And these Service Consultant (Customer Service), they all keep lying to meet customer satisfaction.