Bad service

I come here with a sad and heavy heart. My wives birthday is this coming saturday the 10th and I had planned to surprise her with a brand new iPhone 15. She has been using iPhone 11 and she's been talking about 15. I made an online upgrade last week, I was so happy when the courier phone me and thought finally my wive's phone is finally here but to my surprise the courir called me and told that he didn't find me at my work address so he left. I asked him where he was and he said still in Centurion but he refused to meet up with me to deliver the phone. I called Telkom and I was told that I will get the phone yesterday. Today I get an sms that the address is icorrect and delivery failed again. When I call Telkom Telkom and give them the waybill number i'm told that my wives phone is in Cape Twon and hence why delivery failed. Cape Town how when the address states that I'm in Irene, Centurion. I'm so disappointed with Telkom and Courier IT because this is the second time they failing to deliver my phone. Waybill Number: THD***6 Shipper: ***A