Bad service especially in Bloemfontein of Courierit

I always have a bad service ,my parcels was supposed to be delivered today ,I got an email saying the is no contact number but when I check on your mail I found that an old address also.I'm worried that it's now a norm that when I'm supposed to receive my parcel there is always an issue.Sometimes this year I was told to come at airport to collect my parcels.In 2017 my parcel was in Bloemfontein and had to be returned back to Cape Town .I have a serious problem with Bloemfontein Courierit it seems like customers are taken for granted.