CG
Candice G
1 reviews | Active since Nov 2013
25 Aug 2026, 10:59
Bad service
Terrible service. The driver’s don’t call when they’re outside. The company doesn’t answer calls, emails or WhatsApp messages. They’re just very unprofessional overall. Still waiting on someone to contact me to make arrangements so that I can get my parcel. I tried contacting them to give them delivery instructions as I only get home at a certain time. Very disappointing.
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Courierit's replyOfficial
25 Aug 2026, 12:28Dear Candice
We sincerely apologise for the disappointing experience you’ve had with our service. We understand how frustrating it is when delivery arrangements are not communicated clearly, especially when you have provided specific instructions regarding your availability.Your concerns regarding the driver’s communication and difficulty reaching our team are noted, and we’re sorry that we have not met the level of service you expected. Our Customer Care team will reach out to you to assist with the delivery arrangements and ensure that your parcel is attended to as soon as possible.Thank you for bringing this to our attention.
Kind regards,
Customer Care Department
We sincerely apologise for the disappointing experience you’ve had with our service. We understand how frustrating it is when delivery arrangements are not communicated clearly, especially when you have provided specific instructions regarding your availability.Your concerns regarding the driver’s communication and difficulty reaching our team are noted, and we’re sorry that we have not met the level of service you expected. Our Customer Care team will reach out to you to assist with the delivery arrangements and ensure that your parcel is attended to as soon as possible.Thank you for bringing this to our attention.
Kind regards,
Customer Care Department
Courierit's reply25 Aug 2026, 12:28
Official
Dear Candice
We sincerely apologise for the disappointing experience you’ve had with our service. We understand how frustrating it is when delivery arrangements are not communicated clearly, especially when you have provided specific instructions regarding your availability.Your concerns regarding the driver’s communication and difficulty reaching our team are noted, and we’re sorry that we have not met the level of service you expected. Our Customer Care team will reach out to you to assist with the delivery arrangements and ensure that your parcel is attended to as soon as possible.Thank you for bringing this to our attention.
Kind regards,
Customer Care Department
We sincerely apologise for the disappointing experience you’ve had with our service. We understand how frustrating it is when delivery arrangements are not communicated clearly, especially when you have provided specific instructions regarding your availability.Your concerns regarding the driver’s communication and difficulty reaching our team are noted, and we’re sorry that we have not met the level of service you expected. Our Customer Care team will reach out to you to assist with the delivery arrangements and ensure that your parcel is attended to as soon as possible.Thank you for bringing this to our attention.
Kind regards,
Customer Care Department