TM
Thabo M
1 reviews | Active since Oct 2018
18 Mar 2026, 14:31
Bad Service
You struggle to reach consultants and often make so many mistakes like putting incorrect contact details for the driver to reach you. I also don't like the fact that you don't receive a prior the delivery. So, if you are not available at the location on that day is a problem.
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Courierit's replyOfficial
18 Mar 2026, 16:51Dear Thabo
Thank you for bringing this to our attention.We sincerely apologise for the difficulty you experienced in reaching our consultants, as well as the inconvenience caused by the incorrect contact details provided. We understand how important accurate information and effective communication are in ensuring a smooth delivery experience.We also acknowledge your concern regarding the lack of prior notification before delivery. Your feedback is valuable, and we will escalate this internally to improve our processes and service going forward.Please be assured that we are addressing these concerns to prevent similar occurrences in the future. One of our Customer Service agents will also contact you on *** to provide reassurance and further assistance.
Thank you
Thank you for bringing this to our attention.We sincerely apologise for the difficulty you experienced in reaching our consultants, as well as the inconvenience caused by the incorrect contact details provided. We understand how important accurate information and effective communication are in ensuring a smooth delivery experience.We also acknowledge your concern regarding the lack of prior notification before delivery. Your feedback is valuable, and we will escalate this internally to improve our processes and service going forward.Please be assured that we are addressing these concerns to prevent similar occurrences in the future. One of our Customer Service agents will also contact you on *** to provide reassurance and further assistance.
Thank you
Courierit's reply18 Mar 2026, 16:51
Official
Dear Thabo
Thank you for bringing this to our attention.We sincerely apologise for the difficulty you experienced in reaching our consultants, as well as the inconvenience caused by the incorrect contact details provided. We understand how important accurate information and effective communication are in ensuring a smooth delivery experience.We also acknowledge your concern regarding the lack of prior notification before delivery. Your feedback is valuable, and we will escalate this internally to improve our processes and service going forward.Please be assured that we are addressing these concerns to prevent similar occurrences in the future. One of our Customer Service agents will also contact you on *** to provide reassurance and further assistance.
Thank you
Thank you for bringing this to our attention.We sincerely apologise for the difficulty you experienced in reaching our consultants, as well as the inconvenience caused by the incorrect contact details provided. We understand how important accurate information and effective communication are in ensuring a smooth delivery experience.We also acknowledge your concern regarding the lack of prior notification before delivery. Your feedback is valuable, and we will escalate this internally to improve our processes and service going forward.Please be assured that we are addressing these concerns to prevent similar occurrences in the future. One of our Customer Service agents will also contact you on *** to provide reassurance and further assistance.
Thank you