Bad Service at Courier it

I ordered a phone from FONECHOICE on 4th of October and I got an SMS at 06: 23 AM /on the 6th of October telling me that my phone dispatched. Then I got a call from the courier company telling that my parcel is on the way they need direction, which I gave it to. The following day I just whatsup the number to double check if they are struggling to get the place, the person told me that they were stacked in traffic and they will arrange sometime other day to deliver. The week past, no delivery that was last week on Wednesday, I thought maybe they would deliver on weekend but it did happen. This morning the person called apologizing and he ask me if I can go to Howick to collect my delivery then I said no iam not in KZN at the moment iam in Gauteng, then ask why should I go to Howick I if I gave them my Mpophomeni physical address.

I will be doing him a favor. I called, FONED CHOICE to cancel the order. Few minutes later. I go a message from the courier company saying that were unable to delivery because I was not at home. My question is I was at home all these days, but they were unable to do that what changes now?

DELIVERY EXCEPTION NOTIFICATION

Delivery Exception: Not Available At Given Address

Waybill Number: ***2 From: Shipper: Shipment Date: 28/10/2019

Address Line 1: A483 KHOZA STREET Address Line 2: Address Line 3: MPOPHOMENI TOWNSHIP Suburb: City: PEITERMARITZBURG Postal Code: 3290

Dear Client

We were unable to deliver your parcel due to a Not Available At Given Address on 28/10/2019

Please tell us how to proceed by clicking the button below.

Manage My Delivery

Although every effort is made to accommodate your request, delivery day could be affected by the time your response is received and your delivery area.

Best Regards Courierit Customer Service Team

Our support team will be happy to answer any questions you might have. Please call your local office: ***