KM
Kholofelo M
1 reviews | Active since Oct 2025
22 Oct 2025, 19:38
BAD SERVICE
Due to the biometric check conducted by the Courier when delivering my MTN parcel on October 13, 2025. My package was not delivered.The delivery guy promised to return the following day, October 14, 2025. I haven't heard anything regarding a rearranged appointment for delivering the package.Upon contacting MTN, I was informed that the package would be delivered manually. Then today I was informed that the package will be returned to the warehouse because of two biometric failure delivery , I was informed that if the third delivery fails they will return the package to the warehouse. The delivery guy only came once, not even twice, The worst delivery ever.
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Courierit's replyOfficial
25 Nov 2025, 16:45Dear Client
We sincerely apologize for the inconvenience caused regarding the delivery of your MTN parcel. We understand your frustration and acknowledge that our service did not meet the standards you rightfully expect.The issue regarding the biometric check and failed delivery attempts is being addressed, and we are taking steps to ensure your parcel is delivered as soon as possible. Please assist with your waybill/tracking number .We will provide you with a confirmed delivery date and ensure proper follow-up until the matter is fully resolved.We truly appreciate your patience and understanding, and we regret the inconvenience this has caused
We sincerely apologize for the inconvenience caused regarding the delivery of your MTN parcel. We understand your frustration and acknowledge that our service did not meet the standards you rightfully expect.The issue regarding the biometric check and failed delivery attempts is being addressed, and we are taking steps to ensure your parcel is delivered as soon as possible. Please assist with your waybill/tracking number .We will provide you with a confirmed delivery date and ensure proper follow-up until the matter is fully resolved.We truly appreciate your patience and understanding, and we regret the inconvenience this has caused
Courierit's reply25 Nov 2025, 16:45
Official
Dear Client
We sincerely apologize for the inconvenience caused regarding the delivery of your MTN parcel. We understand your frustration and acknowledge that our service did not meet the standards you rightfully expect.The issue regarding the biometric check and failed delivery attempts is being addressed, and we are taking steps to ensure your parcel is delivered as soon as possible. Please assist with your waybill/tracking number .We will provide you with a confirmed delivery date and ensure proper follow-up until the matter is fully resolved.We truly appreciate your patience and understanding, and we regret the inconvenience this has caused
We sincerely apologize for the inconvenience caused regarding the delivery of your MTN parcel. We understand your frustration and acknowledge that our service did not meet the standards you rightfully expect.The issue regarding the biometric check and failed delivery attempts is being addressed, and we are taking steps to ensure your parcel is delivered as soon as possible. Please assist with your waybill/tracking number .We will provide you with a confirmed delivery date and ensure proper follow-up until the matter is fully resolved.We truly appreciate your patience and understanding, and we regret the inconvenience this has caused